Your Questions, Answered

Yes. We're on the road 365 days a year, including weekends and public holidays, and a licensed plumber answers the phone rather than an answering service. A blocked drain doesn't check the calendar, so neither do we.

Yes, day or night. Call at 2am and you'll still get a real person who can talk through what's happening and get someone moving if it can't wait until morning. Same-day service is available for most Killara call-outs.

We guarantee on-site in 30 minutes once you've called and confirmed the job. That guarantee holds across Killara, from the streets near the station through to the blocks further from the highway.

A licensed plumber talks through what's going on, asks a few questions about the symptoms, and gets someone dispatched. On arrival, you get the full picture and sign off before we lift a spanner, so there's no guessing what the visit involves.

Mention it when you book and it comes straight off the total. No paperwork or proof needed beyond a quick confirmation on the day. It stacks with the free quote, just not with the online-booking offer on the same job.

We look at the job on-site, walk you through what's involved, and give you one fixed price before any tool comes out. That's the price you pay, whether the job takes twenty minutes or two hours.

No. The price we quote is the price you pay, no exceptions. If something more serious turns up once we're into the job, we stop, explain it, and requote before doing another thing.

Yes, completely. There's no call-out fee and no cost to have someone look at the problem and price it properly. You only pay once you've approved a price you're happy with.

Yes. We hold NSW Plumbing Licence #275278C, we're Master Plumber accredited, and we carry $20 million in public liability insurance. Happy to show the paperwork on-site if you want to see it for yourself.

Yes, even the ones marked flushable. They stay intact far longer than toilet paper. They catch on the rough joints typical of the earthenware pipework under Killara's older homes.

A lifetime labour warranty on the work we do. If it's not right, we come back, no questions, no cost. Any parts we fit still carry their own manufacturer warranty as well.

If it's surfacing at your boundary or inside your property, it's a private drain and it's your responsibility, which is where we come in. If it's surfacing out at the street and your neighbours have the same issue, that's usually a Sydney Water mains problem and we'll point you to them straight.

Constantly. Killara's mature street trees and leafy garden blocks are the single biggest reason drains here block. Older earthenware sewer lines under Federation and Californian Bungalow homes crack at the joints and let roots straight in.

We're on Killara's streets most weeks, not just when the phone rings. Home turf here runs from the shops by the station out through Gordon, Lindfield, Roseville, Pymble and St Ives, so we know the ridge-to-valley fall most of these blocks share.

It's usually the combination of age and trees. A lot of Killara's housing stock still runs original earthenware pipework from the Federation and inter-war eras. Mature root systems from the suburb's heavy canopy find every crack in it.

Pretty well. Original clay or earthenware runs under most of the pre-war blocks, while houses from the 1960s to 1980s wave switched to different materials again. Knowing which era a house belongs to shapes how we go about finding a blockage.